Quality Assurance - how good are we?
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Dont forget to refer to the resources in the right hand column which may help you.
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Pages: 6 sides of A4 (or less)
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Overall aim of this chapter: to give the reader (Directors, Associates, TPDs and trainers) an idea of what we mean by quality assurance, why is it so important and the variety of ways in which we can do it. What are the key ingredients of a good quality assurance system?
- What is Quality? as per Donabedian, Maxwell and Wright's matrix.
- Note: Neither Donabedian’s nor Maxwell’s model
focuses unequivocally on the needs of trainees,and each neglects how the whole organisation,rather than merely the professional, relates tothe trainee and contributes to improved
healthcare outcomes. - What is quality assurance? fit for purpose; getting it right the first time
- Quality Assurance vs Quality control
- Who determines quality? all the stake holders: society, trainees, trainers, PDs, APDs, Deaneries, COGPED, RCGP, PMETB
- What determines quality? Accuracy vs Precision
- Performance Indicators. What's the standard being compared against? How do we determine that standard?
- Can everything that is quality be measured? What about the non-measurable stuff? True value vs measured value.
- What makes a good quality assurance monitoring system? Reliability, Maintainability, Safety, Strength
- Methods of Monitoring: inspection, formal data gathering, random sampling, complaints, significant events, general feedback
- How can we improve quality? Can we adapt Demings 14 principles for management for transforming business effectiveness? (adapt to education? Many of the principles still apply)
- Accountability (Chiba Principles)
- ?Pursuing perfection
- This list is off the top of my head. Please add as you wish.